Customer Service

What Are My Shipping Options?

ORDERS PROCESSED BY THE NEXT BUSINESS DAY

We understand how important it is for you to get your beads quickly, so we make every effort to begin processing your order the same day you place it. Our orders ship in 1 to 3 business days. Place your order before noon Pacific time (PT) for the fastest delivery. Orders placed after noon on Friday, or any time on Saturday or Sunday, will begin processing Monday or the following business day if the Monday falls on a holiday.

Exceptions: We always strive to process quickly, but sometimes there may be delays due to reasons which are beyond our control:

  • Incorrect billing or shipping address
  • Payment delay or issue
  • Delays due to severe weather conditions
  • Delays attributed directly to the carrier 
  • Extremely high order volume due to a current sale
  • GREAT INTERNATIONAL SHIPPING RATES

    In addition to our fantastic shipping offers for the United States and Canada, we offer some of the best international rates available, including flat rate priority shipping for orders under 1.8 kilograms (4 pounds)! International orders shipping via FedEx will be charged the actual cost of the shipping based on the weight of the order. Please note that duties, taxes and other import-related fees may apply.

  • If you want to get more discounts on logistics, please contact us.